പതിവ് ചോദ്യങ്ങൾ

A valid Indian driving licence for two-wheelers (MCWG for geared bikes; MCWOG or MCWG for scooters) that you have held for at least 1 year(s), and a government photo ID such as Aadhaar. Foreign nationals need a passport with a valid visa and an International Driving Permit together with their home licence. Upload them once in the app or on the website, and bring your original licence to pickup.

You must be at least 21 years old and hold a valid licence for the class of vehicle you rent. We do not rent to anyone under that age.

Upload your licence and ID in the app or on the website. Our team checks them before your pickup time, and the bike is handed over only after approval. We never store your full Aadhaar number: we keep only the last 4 digits. Please upload a masked Aadhaar from UIDAI, or cover the first 8 digits. KYC images are deleted 12 months after approval.

Online through PhonePe, using UPI or the other methods shown at checkout. Your booking is confirmed as soon as PhonePe confirms the payment. At a hub you can also pay by a PhonePe QR code, or in cash where the hub accepts it. We never ask for your UPI PIN or OTP.

Yes. Rent, add-ons and delivery fees are shown including GST, and you get a GST invoice. The refundable security deposit is shown separately and carries no GST.

Yes, Rs 1,000 unless the bike page shows a different amount. After you return the bike we deduct only documented charges (fuel, extra kilometres, late return, damage) and refund the rest within 5 working days. Rs 500 is held for 7 days for traffic e-challans and then refunded, minus any challans.

No. The bike is handed over with fuel and you return it at the same level. Extra fuel is not refunded. A shortfall is charged at Rs 105 per litre plus a refuelling fee of Rs 100.

Each plan includes a kilometre allowance per day, shown on the bike page and in your booking summary (some plans are unlimited). Kilometres above the allowance for the whole booking are charged at the extra-km rate shown there.

Yes, a helmet comes with the bike, and you can add a pillion helmet at booking where available. By law both the rider and the pillion must wear a helmet. Any helmet charge is shown in your booking summary, and a lost or damaged helmet is charged.

Only if the hub agrees before pickup, so tell us when you book. Tolls, parking, permits and interstate taxes are your cost and are not refunded. Riding outside India is not allowed.

You do. Under the rental agreement the rider is responsible for all challans and e-challans issued during the rental, including those that reach us after you return the bike. The agreement also lists charges for overspeeding and other offences: Overspeed above 90 km/h: Rs 1,500; Overspeed up to 150 km/h: Rs 2,500; Overspeed above 150 km/h: Rs 4,000; Mobile phone use while riding: The fine imposed; Parking violation fine settled by us: Fine + Rs 500; Smoking: Rs 1,000 + any damage.

Our bikes may carry a GPS tracker that records the bike's location during the rental and while it is parked. It is used for safety, theft recovery, overspeed and area alerts, and only our staff can see it. Alerts never charge you automatically, and the data is deleted after 6 months. See the privacy policy for details.

Late return is charged at Rs 200 per started hour after a 30-minute grace period, in addition to the hourly rent for the extra time, capped at one day of rent for each day overdue. If you know you will be late, extend the booking from My bookings before the end time.

Yes, from My bookings, if the bike is free. An extension re-prices the whole trip at the best price and you pay only the difference. You can reschedule before pickup; any difference is charged or credited to your wallet.

48 hours or more before the trip start: 25% of the rent is charged; 24 to 48 hours before the trip start: 50% of the rent is charged; Less than 24 hours before the trip start: no rent is refunded. The security deposit is always refunded in full. Refunds are made within 7-10 working days to your original payment method, or instantly to your wallet if you choose. See the cancellation & refund policy for details.

The booking is cancelled automatically 3 hours after the start time. The rent is not refunded, but the security deposit is refunded in full.

Yes, from hubs that offer doorstep delivery. Choose "Doorstep delivery" when you search. The fee depends on the distance from the hub and is shown before you pay. Addresses outside the hub's delivery area cannot be served.

Stop safely and call us on +919074670709 (roadside assistance: 8089645658, 8590070709). We will guide you and arrange repair or a replacement bike where possible. Breakdowns from normal wear are on us. After an accident or theft, also file a police report and send us a copy.

Tell us straight away. Damage is checked at return against the pickup photos, and each charge is shown to you with the reason, as set out in the rental agreement. If you bought damage protection at booking (where offered), your liability is capped as stated in that add-on.

In the app go to Profile and tap Delete account, or on the website open My profile and choose Delete my account. You can download a copy of your data first. We delete your profile and KYC documents and keep only the invoices the law requires, anonymised.

Call +919074670709 or email [email protected]. For complaints or requests about your personal data, write to our grievance officer at [email protected]. We acknowledge within 24 hours and resolve within 15 days.